Last updated: October 2025
Welcome to Custom Tikes Trucks (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and safeguard the information you provide when you visit or make a purchase through our website.
If you have any questions, please contact us at jaygarsy@gmail.com.
1. Information We Collect
We collect the following types of information:
a) Personal Information
When you contact us, fill out a form, or place an order, we may collect:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Any notes, images or logo files you upload for your custom build
- Payment details (processed securely by third-party providers such as Stripe or PayPal – we do not store card information)
b) Technical Information
When you visit the site, we may automatically collect:
- Your IP address
- Browser type and version
- Pages visited and time spent on the site
- Device information (for analytics and security)
2. How We Use Your Information
We use your personal information to:
- Process and manage your order
- Send order updates, payment confirmations and shipping information
- Respond to enquiries and provide customer support
- Improve our website and services
- Send marketing updates (only if you’ve opted in)
We will never sell or rent your personal information to third parties.
3. Sharing Your Information
We only share information where necessary to deliver our service:
- Payment processors (e.g. Stripe, PayPal) handle your transactions securely.
- Delivery partners use your name, address and contact details to ship your order.
- Website tools (like analytics or form systems) may collect anonymised data to help us improve site performance.
All third parties are required to handle your data in line with GDPR and UK data protection laws.
4. Cookies
Our website uses cookies to function properly and improve user experience.
Cookies help us remember your preferences, keep your basket active, and collect anonymous usage data.
You can control or delete cookies in your browser settings at any time.
For more details, see our Cookie Policy.
5. Data Security
We use secure servers, SSL encryption, and reputable payment gateways to protect your data.
Access to your information is restricted to authorised team members who require it for order fulfilment.
While we take all reasonable measures to secure your information, no online system is 100 % risk-free, so you use our site at your own discretion.
6. Your Rights
Under UK and EU data protection laws, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (except where retention is legally required)
- Withdraw marketing consent at any time
To exercise these rights, email us at jaygarsy@gmail.com and we’ll respond within 30 days.
7. Data Retention
We retain your order information for as long as necessary to fulfil your purchase and meet legal or accounting obligations.
Non-transactional contact data may be deleted sooner upon request.
8. Links to Other Websites
Our website may contain links to third-party websites (e.g. TikTok, payment gateways, or courier services).
We are not responsible for their privacy practices, so please review their policies before submitting any information.
9. Updates to This Policy
We may update this Privacy Policy occasionally.
If we make significant changes, we’ll post the new version on this page and, where appropriate, notify you by email.
Continued use of our site after an update means you accept the revised terms.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please email:
jaygarsy@gmail.com